Support

You’re never left hanging. PrizePicks offers real-time support so you can get back to the action — whether it’s a question about a lineup, a payment, or a promo. Our team is ready around the clock to answer questions in plain language and get issues sorted without the long wait.

Live chat — answers in minutes

Live chat is the quickest way to reach us. Open the chat in the app or on the site and a trained agent will respond, usually within minutes. Chat is ideal for urgent account problems, contested plays, or walkthroughs of features like lineup creation and payout options.

Email support for detailed requests

Prefer email? Send us a message at support@prizepicks.com. Emails are monitored 24/7 and most replies arrive within 24 hours. Use email for questions that need documentation — account verification, transaction records, or appeal requests — and we’ll follow up with clear next steps and timelines.

Phone support and call-backs where available

Phone assistance and scheduled call-backs are offered in certain regions and for situations that benefit from real-time voice support. If a phone option is available to you, we’ll present it in-chat or by email so you can connect with a specialist quickly.

Self-service that actually helps

Want to try solving it yourself first? Our Help Center and searchable FAQs cover the most common topics: signing up, placing your first lineup, promo eligibility, deposit and withdrawal windows, and what happens when a player DNPs. The FAQ is designed to get you answers fast, with clear examples and screenshots for common flows.

Payments, promos, and account issues — we’ve got you covered

We support major payment methods, from Visa and American Express to bank transfers and a wide range of crypto options (Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Tether) so transaction questions are a frequent request. Our support team helps with deposits, withdrawals, and payment troubleshooting, and explains how bonuses are credited — for example, welcome offers are issued as bonus Lineups and must be used according to promotion rules. Remember: inactive bonus balances expire after 90 days unless used, so check promo terms and use them while they’re active. Looking to claim the new-user offer? Common signup flows and promo codes are covered in the Help Center — act quickly on time-limited promos, such as the Play $5, get $50 Lineups offers that may end soon.

Typical response times you can expect

Live chat: usually a few minutes. Email: most responses within 24 hours. Phone/call-back: immediate when available or scheduled within a short window. For complex account investigations or escalations, we’ll keep you updated with estimated timelines and progress notes so you always know where things stand.

People who know the product — and care

Our agents are focused on practical solutions: confirming identities, processing payment queries, clarifying promo eligibility, and troubleshooting gameplay issues. We treat every message with privacy and urgency, and when a case needs escalation, it goes to a specialist who follows through until it’s resolved.

Reach out comfortably — we’re here to help

Whether you want a fast chat, a detailed email, or a call-back for a complicated issue, contacting PrizePicks support is straightforward and friendly. For an overview of our platform and offerings, check our PrizePicks review to learn more about games, promos, and what to expect from the experience. If you run into anything, reach out — we’ll respond promptly and get you back in the game.